*Summary:*
The Office of Congresswoman Hillary Scholten is seeking a highly organized and motivated District Representative/Constituent Caseworker to serve as a link between the Congresswoman’s office and her constituents.
District Representative responsibilities include helping constituents to resolve issues with federal agencies, meeting with constituents, and serving as a liaison to locate, state, and federal officials or groups to form effective relationships for the Congresswoman.
*Key Responsibilities:*
* Manage a high volume of incoming constituent correspondence via phone, email, and mail.
* Conduct research to fully understand constituent inquiries and resolve cases in a timely manner.
* Liaise with federal agencies to inquire about the status of cases and resolve bureaucratic issues.
* Maintain detailed records and case files using a database.
* Attend community outreach events and build relationships with local stakeholders.
*Qualifications:*
* 1-2 years of customer service, administrative, or office experience.
* Strong verbal and written communication skills.
* Excellent organizational abilities and attention to detail.
* Ability to prioritize, multi-task and meet deadlines.
* Proficiency with Microsoft Office Suite and database management.
* Knowledge of federal agencies and programs, preferred.
* Commitment to providing exceptional constituent service
*Applicant Instructions: *
All interested candidates are encouraged to submit a cover letter, resume and three (3) references to District Director Khristian Silvis at Khristian.
Silvis@mail.
house.
gov.
*Salary Level/Range*: $50,000 to $60,000 - Commensurate on experience
*Notice:*
All applicants will be considered without regard to race, color, religion, sex (including marital or parental status), sexual orientation, gender identity, disability, age, or national origin.
Job Type: Full-time
Pay: $50,000.
00 - $60,000.
00 per year
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Flexible schedule
* Health insurance
* Health savings account
* Life insurance
* Loan forgiveness
* Mileage reimbursement
* Paid time off
* Parental leave
* Retirement plan
* Vision insurance
Patient demographics:
* Adults
Schedule:
* 8 hour shift
* Evenings as needed
* Weekends as needed
People with a criminal record are encouraged to apply
Ability to Relocate:
* Grand Rapids, MI 49503: Relocate before starting work (Required)
Work Location: In person
Whatsapp
