Patient Services Representative Head Neck Surgery Oncology

Job Summary This is a benefit-eligible position in the Oncology specialty focusing on Head and Neck surgery.
Provides clerical support in complex matters to assist in the delivery of quality health care services.
Practice and Culture Our practice encompasses surgical services and cancer health services.
We help our patients through their cancer journey during and after treatments.
We see the general population with a team of 2 surgeons, 5 APPs, and clinical clerical staff that all work together to meet patient needs.
Our team focuses on compassion, and we have a passion for this specialty.
Essential Functions Responsible for complex patient/customer problem solving, including high level discernment when registering patients in treatment rooms.
Performs administrative functions, including, but not limited to: assists with patient check-out; schedules complex patient appointments, incoming/outgoing referrals, surgeries and tests, including medical record review of incoming referrals; builds provider schedule template; navigates external patient referral portals; reconciles multi-department deposit.
Obtains insurance authorizations and/or verifies that prior authorization has been obtained; assists with retroactive insurance denials/appeals.
Responsible for complex EMR/EHR scanning and Right Fax faxing and uploading to EPIC.
Responsible for identifying and reminding patients of health maintenance gaps.
Ability to perform the role of Patient Services Representative, Associate when necessary.
Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Qualifications Required High School Diploma or equivalent 2 years of relevant experience insurance billing, access management, patient financial services, electronic health records, lab service support or other related experience Required Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Squat: Seldom Stair Climbing: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE - Lemmen-Holton Cancer Pavilion - 145 Michigan St - Grand Rapids Department Name Ear Nose & Throat - LHCP Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work Variable 7 a.
m.
to 7 p.
m.
Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account.
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Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.
We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.
As a health system, we advocate for equity as we care for our patients, our communities, and each other.
From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.
486.
7447.