Administrative Assistant Patient Relations

Are you passionate about making a difference in the lives of others? Do you possess a vibrant personality that lights up any room? Are you eager to join the largest healthcare organization in the state? if so, we have an exciting opportunity for you! Join our team and be a part of something truly remarkable.
Job Summary Corewell Health West Patient Relations is the front door for patients and family members who have experienced concerns in the care environment and requires a Customer Service Representative to be the initial point of contact for patients and family members calling the department.
This individual must be prepared to delegate concerns and respond to highly stressed callers with respect and emotional intelligence.
Must have the ability to simultaneously listen, communicate with compassion, while accurately entering into a database.
Additionally, this position must provide essential support to the team through office supply maintenance, technology and team calendar maintenance.
Essential Functions Demonstrates high competency in analyzing, evaluating, and responding to complex inquiries from patients and family members within departmental guidelines.
Regularly serve as subject matter expert ensuring professional and pleasant interactions at all times.
Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes.
Serves as a role model of exceptional customer service and assists with providing Best Practice benchmarks in procedures.
Effectively tracks and/or documents all service interactions with customers within appropriate systems within guidelines.
Also provides direct subject matter expertise to peers and the leadership team through participation in Resource Line, mentoring of newly skilled employees, and committees as assigned.
Develops and maintains behaviors of productivity, availability to customers, and adherence to work schedule.
Qualifications Required High School Diploma or equivalent Preferred Associate's Degree 5 years of relevant experience in customer-facing service on phone or face-to-face, focus on positive customer outcomes; customer service and/or managed health care Required Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 10 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 10 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Occasionally Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Occasionally Squat: Seldom Stair Climbing: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs: Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE - Butterworth Hospital - 100 Michigan St - Grand Rapids Department Name Quality, Safety and Experience - CH West Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8 a.
m.
- 4:30 p.
m.
Days Worked Monday to Friday Weekend Frequency N/A CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account.
This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.
We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.
As a health system, we advocate for equity as we care for our patients, our communities, and each other.
From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.
486.
7447.