Title: Medical Receptionist
Company: Vitreo Retinal Associates
Location: Grand Rapids, MI
Travel: There may be some travel required to our offices in Kalamazoo and Muskegon as needed.
We do pay mileage reimbursement!
Perks:
Full Benefits Package - Medical, Vision, Dental and Life Insurance
401k + Employer Matching
Paid Time Off and Paid Holidays
Paid Maternity Leave
Competitive Base Pay
Hours:
Full Time
Our office is open Monday-Friday 8am-5pm.
You must have open availability to work any/all shifts within these hours.
You may need to work a little earlier and/or later as needed.
Requirements:
High School Diploma or GED Equivalent
Favorable result on Background Check
Basic computer skills
Strong customer service skills
Excitement to learn and grow
Essential Functions:
Facilitate patient flow
Verify medical and vision insurances
Effectively communicate with patients, doctors, and managers
Answer inquiries through phone, email, and in person requests
FORMAL JOB DESCRIPTION
A Medical Receptionist (Patient Coordinator) is trained to act as the first point of contact for our patients where they set the tone for the patient's visit through excellent patient care.
This employee will also perform the necessary administrative responsibilities needed to create a smooth check-in/out experience for patients.
Essential Duties and Responsibilities
Provide exceptional customer service during every patient encounter (in person or via phone).
Display a professional attitude, greet patients promptly with a smile, and thank them when they leave
Answer phones (both external and internal); assure prompt, courteous service at all times
Practice urgency at all times with patients' time, as well as Doctor's time and schedule
Manage patient flow in the office
Knowledge of common fees charged for common visits and collect correct payments
Complete daily reconciliations / close day / countdown cash drawer
General office duties and cleaning to be assigned by manager
Other Skills and Abilities
Reliable transportation that would allow employee to go to multiple work locations with minimal notice
Desire to gain industry knowledge and training
Demonstrates initiative in accomplishing practice goals
Ability to grow, adapt, and accept change
Consistently creating a positive work environment by being team-oriented and patient-focused
Commitment to work over 40 hours to meet the needs of the business
Ability to interact with all levels of employees in a courteous, professional manner at all times
Education and/or Experience
High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience
If you need assistance with this application, please contact (636) 227-2600.
Please do not contact the office directly – only resumes submitted through this website will be considered.
EyeCare Partners is an equal opportunity/affirmative action employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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