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Posted : Thursday, October 26, 2023 02:14 PM
*Summary:*
Provide support to students, host families, coordinators, overseas agents, and other external/internal clients during the exchange period.
*Essential Duties and Responsibilities*: include the following.
However, other duties may be assigned: * Address conflicts between students, host families and field staff.
* Provides informal counseling and orientation regarding cultural differences, personal adjustments and issues between students, host families, and field staff, Reports to Overseas Agents.
* Gathers and investigates facts for reported incidents and determines the course of action as an objective liaison.
* Maintains a goal to resolve issues before they become a relocation by implementing positive action plans for observed misunderstandings, attitudes or behavioral issues.
* Enforces the organization's students and host family policies and procedures.
* Create and maintain student cases, noting all issues and communicating with all affected parties.
* Oversees the student's early arrival, extension, departure and program release process from start to approval.
*Supervisory Responsibilities:* This job has no supervisory responsibilities.
*Competencies:* To perform the job successfully, an individual should demonstrate the following competencies: * Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
* Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
* Problem-solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
*Qualifications:* *A HIGH LEVEL OF PROVEN SKILLS, RELATIONAL AND COMMUNICATION, BOTH VERBAL AND WRITTEN, ARE NECESSARY TO PERFORM THE DUTIES ASSOCIATED WITH THIS POST.
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
*Education and/or Experience* A recognized university degree is preferred or related experience and/or training; or an equivalent combination of education and experience.
*Language Skills:* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English.
Ability to write reports, business correspondence, and procedure manuals in English.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers in English.
*Reasoning Ability:* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
*Computer Skills:* To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software.
*Certificates, Licenses, Registrations:* *Other Qualifications*: *Physical Demands:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to sit.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
*Work Environment:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually quiet.
*ATTRACTIVE BENEFITS PACKAGE!* * EOE/M/F/D/V * FULL TIME * EXEMPT The position will be based out of our Grand Rapids, Michigan office.
Candidates out of the area with previous experience in this type of position may be considered.
To apply please submit a current, up-to-date resume and cover letter.
Job Type: Full-time Pay: $35,000.
00 - $40,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person
*Essential Duties and Responsibilities*: include the following.
However, other duties may be assigned: * Address conflicts between students, host families and field staff.
* Provides informal counseling and orientation regarding cultural differences, personal adjustments and issues between students, host families, and field staff, Reports to Overseas Agents.
* Gathers and investigates facts for reported incidents and determines the course of action as an objective liaison.
* Maintains a goal to resolve issues before they become a relocation by implementing positive action plans for observed misunderstandings, attitudes or behavioral issues.
* Enforces the organization's students and host family policies and procedures.
* Create and maintain student cases, noting all issues and communicating with all affected parties.
* Oversees the student's early arrival, extension, departure and program release process from start to approval.
*Supervisory Responsibilities:* This job has no supervisory responsibilities.
*Competencies:* To perform the job successfully, an individual should demonstrate the following competencies: * Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
* Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
* Problem-solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
*Qualifications:* *A HIGH LEVEL OF PROVEN SKILLS, RELATIONAL AND COMMUNICATION, BOTH VERBAL AND WRITTEN, ARE NECESSARY TO PERFORM THE DUTIES ASSOCIATED WITH THIS POST.
* To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
*Education and/or Experience* A recognized university degree is preferred or related experience and/or training; or an equivalent combination of education and experience.
*Language Skills:* Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations in English.
Ability to write reports, business correspondence, and procedure manuals in English.
Ability to effectively present information and respond to questions from groups of managers, clients, and customers in English.
*Reasoning Ability:* Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
*Computer Skills:* To perform this job successfully, an individual should have knowledge of Contact Management systems; Database software; Internet software; Project Management software; Spreadsheet software and Word Processing software.
*Certificates, Licenses, Registrations:* *Other Qualifications*: *Physical Demands:* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this Job, the employee is regularly required to sit.
The employee is frequently required to reach with hands and arms.
The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds.
*Work Environment:* The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The noise level in the work environment is usually quiet.
*ATTRACTIVE BENEFITS PACKAGE!* * EOE/M/F/D/V * FULL TIME * EXEMPT The position will be based out of our Grand Rapids, Michigan office.
Candidates out of the area with previous experience in this type of position may be considered.
To apply please submit a current, up-to-date resume and cover letter.
Job Type: Full-time Pay: $35,000.
00 - $40,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Flexible schedule * Health insurance * Health savings account * Life insurance * Paid time off * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: In person
• Phone : NA
• Location : Grand Rapids, MI
• Post ID: 9002927719
