Operations Expert - US

Overview: About Express, Inc.
Express, Inc.
is a multi-brand fashion retailer whose portfolio includes Express, Bonobos and UpWest.
The Company operates an omnichannel platform as well as physical and online stores.
Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence.
We Inspire Self-Expression.
- powered by a styling community.
Bonobos is a menswear brand known for exceptional fit and an innovative retail model.
UpWest is an apparel, accessories and home goods brand with a purpose to Provide Comfort for People & Planet.
The Company has over 530 Express retail and Express Factory Outlet stores in the United States and Puerto Rico, the Express.
com online store and the Express mobile app; over 60 Bonobos Guideshop locations and the Bonobos.
com online store; and 13 UpWest retail stores and the UpWest.
com online store.
Express, Inc.
is traded on the NYSE under the symbol EXPR.
For more information about our Company, please visit www.
express.
com/investor and for more information about our brands, please visit www.
express.
com, www.
bonobos.
com or www.
upwest.
com.
Responsibilities: Location: ___________ The Operations Expert will assist in providing a great in-store shopping experience for customers by leading the merchandise flow processes confirming product is available and sized.
Talent Providing coaching and training for stockroom associates as needed.
Execution Process shipping and receiving orders according to Express time and efficiency standards.
Replenish product as needed.
Process freight and sensor product.
Maintain a clean and organized stock room to ensure safe and efficient merchandise processing from stock room to floor.
Coordinate product pricing and markdowns.
Provide check-out support to customers as needed.
Experience Process fulfillment transactions quickly and accurately to ensure customer satisfaction.
Share information on product, promotions, and loyalty programs.
Assist Sales Associates during onboarding and training.
Assist with product launches changes according to company SOP.
Assist customers as needed on the sales floor with locating product and/or online orders Deliver on all aspects of the customer experience model.
Other essential functions may occur as directed by your supervisor Essential Qualifications Education: High School or Equivalent Years of Experience 0 - 2 relevant job experience - minimum 6 months Meets defined availability criteria, including nights, weekends and non-business hours Proficient in use of technology (iPad, registers) Preferred Qualifications (skills and abilities) Demonstrates strong customer service skills Strong verbal and written communication skills specifically with customers, sales leadership team and associates Demonstrated collaborative skills and ability to work well within a team Ability to multitask and handle multiple customers and/or processes at once Closing: As an equal opportunity employer, Express does not discriminate in hiring or terms and conditions of employment on the basis of any federal, state, or locally protected class.
Express only hires individuals authorized for employment in the United States.
Notification to Agencies: Please note that Express does not accept unsolicited resumes or calls from third-party recruiters or employment agencies.
In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition,Express will not consider or approve payment to any third-parties for hires made.