Ask Yourself.
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Do daily bonus opportunities with a competitive hourly rate sound exciting?
Would you like to have a free salad bar and your birthday as a paid day off?
Are you energized by a collaborative team dedicated to providing 5-Star Service?
Our First Impressions Team is responsible for being the friendly face for the client via the phone, booking service appointments to achieve the team goals by receiving inbound calls and outbounding, and onboarding customers to our MVP service - Service Professor's Customer Loyalty Program.
Shifts are Monday-Friday 10:30am-7pm with on Saturday per month.
Responsibilities
Provide 5-Star quality customer service and establish a friendly relationship with prospective clients
Convert inbound and outbound calls into booked service appointments
Including details pertinent to the repair of the call
Presenting the benefits of our MVP service and onboarding new members
Preparing packets for technicians with relevant information and handouts
Deliver call scripts with an authentic cadence; be clear, compelling, and personable
Capable of tactfully redirecting/de-escalating difficult calls
Maintain and update the customer database with complete and accurate information
Other duties/responsibilities as assigned by a supervisor
Qualifications
1 year of customer service or sales experience
Comfortable using phones and computers
Strong interpersonal communication skills
High school diploma required
Maintain a strong attendance
Ability to prioritize competing tasks while maintain accuracy
Highly motivated, flexible, and positive attitude
Capable of working independently and collaboratively in a team environment
Work independently and with teams
Able to learn Service Professor, Inc.
business systems
Benefits Package
Benefit Eligible day one - medical, dental, and vision insurance
401k + 4% Company Match
Six paid holidays, PTO, and an extra floating holiday
Employer sponsored life, short- and long-term disability insurance
On-site company gym and daily free salad bar!
Dog-friendly workplace
EEOC statement: Anderson Group Holdings and its affiliated companies are dedicated equal opportunity employers and prohibit discrimination and harassment of any kind.
All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate.
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