General Manager

Join National Dentex - a leading healthcare organization specializing in the dental industry.
We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need.
Currently, we have 50+ labs throughout the country.
NDX is seeking a Full Time General Manager in Wyoming, MI at NDX Davis Dental Lab.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Primary Responsibilities and Essential Functions of the Position: Maintain open and continual communications with assigned Operations Leader regarding all aspects of the laboratory as well as any events and situations that are occurring within the market and industry that could potentially affect the lab.
The ability to lead and implement continuous improvement initiatives within the lab to drive quality, delivery, efficiency and cost improvements Provide continual leadership and guidance to the management team of the lab, ensuring all activities in the lab are in compliance with the structure and culture of National Dentex as well as federal and state laws and regulations.
Oversight of all administration and production of the lab; including but not limited to, planning/strategizing, budgeting, cost control, waste reduction, OSHA/safety compliance, , customer interaction, hiring, firing, discipline, reviews, production distribution and workflow, product quality and customer service at every level to ensure customers receive the very best product that fulfills their needs and retains their business.
Oversight of logistics of product; from client to lab, effective work flow throughout the manufacturing process and completed product delivery to client.
This function is to include logistics and production responsibilities for internal customers through the Resource Center Understand and maintain all relationships with the clients of the laboratory.
Ensure regular visits and interactions with local market to ensure awareness of the status of the accounts, addressing any concerns of accounts at risk.
Understand, embrace and execute on corporate set KPI goals and/or metrics Review monthly financial statements, budgeting and profitability to gauge the success of the organization and determine best steps for moving forward, making appropriate adjustments to the operation to turn around shortfalls.
Be the lab’s primary advocate for processes and systems that will attain greater efficiency and effectiveness of operations and consistent, on-time final product to the customer.
Adhere to established protocol and policies required to provide month-end, quarter-end, annual closing information in a timely manner, (i.
e.
, accounts receivable report, deleted cases, credit memos report, remake report, reconciliation of payroll totals, purchase orders, finished goods inventory, capital expenditure requests, and all other items on checklists for completion).
Ensure the conduct and communication among and between all team members is respectful and appropriate within the work environment and laboratory expectations.
Other duties as assigned.
Skills and Abilities Required: Must be able to read, write, speak and understand English Pleasant, Professional attitude and actions with a desire for accuracy Strong relationship building/sales skills.
Responsible for training others with customer contact and fielding calls personally to guide, sell and cross sell to customers and prospects.
Logical, analytical, creative thinker with the ability to process information and formulate decisions in a timely manner.
Excellent communicator, (orally and in writing) to effectively guide, lead, sell and build internal and external relationships.
Understand and contribute to the marketing strategies and processes for sales growth.
Ability to develop systems to improve the efficiency of the production areas of the lab.
Working knowledge of Microsoft Office Products, especially Word and Excel.
Dependable and reliable; willing to take on needed duties to fulfill the goals of the operation and take responsibility for actions.
Openly communicate concerns, questions, ideas that might lend themselves to the growth of the laboratory and your own career.
Minimum Education and Experience that May be Required: Minimum five years of experience managing or supervising production/manufacturing team members.
Minimum ten (10) years of experience in operational management Required High School or GED equivalent B.
S.
, B.
A.
or MBA preferred Preferred 5 years of experience in the dental lab industry and/or experience in the Medical Device Industry.
Must be able to read, write, speak and understand English Valid driver’s license with a clean driving record Hazardous Materials or Equipment Used: Office Equipment Small machinery Sharp hand-held tools such as a bard parker, buffalo knife, etc.
Hand piece Blood borne pathogens Chemicals Physical Requirements: Regularly required to sit, stand, walk, and/or reach.
Exhibit fine motor skills and/or perform repetitive motions.
Read and interpret prescriptions and other required documentation.
Ability to effectively communicate technical information.
Vision capabilities: depth perception, attention to detail, and/or color.
Experience Required 10 year(s): Minimum ten (10) years experience in operational management, B.
S.
, B.
A.
or MBA preferred Education Required High School or Equivalent or better Licenses & Certifications Required Valid Driver License