Systems Engineer Associate

Job Summary An Enterprise Monitoring Systems Engineer is responsible for supporting the organization's infrastructure, services, and application monitoring systems.
The candidate must understand technologies that are commonly utilized in an IT infrastructure and application monitoring program and will be expected to perform configuration, deployment, and troubleshooting of monitoring tools, as well as the analysis and reporting of system performance metrics.
Essential Functions Assisting in the management and configuration of infrastructure and application monitoring tools.
Responding to monitoring alerts and performing initial troubleshooting steps.
Creating and maintaining accurate documentation of monitoring configurations, systems, and processes, and facilitates knowledge transfer between teams and individuals involved in support.
Collaborating with the wider IT team to ensure system availability and performance.
Troubleshoot and resolve escalated Incidents and problems, using established Digital Services (DS) procedures for problem and situation management.
Participates in the creation of relevant technical and support documentation.
Analyzing system and application performance data and generating alerts/reports.
Participates in SAFe/Agile framework for project planning and tracking.
Participate in project designs and execution to meet the customers' functional and cost requirements, as defined by the overall system architecture specifications and in accordance with the service level and/or operation level agreements.
Required Skills Basic knowledge of IT infrastructure components such as servers, networks, databases, and cloud services.
Familiarity with monitoring technologies and platforms such as Solarwinds, Nagios, Dynatrace, Zabbix, Microsoft SCOM, Prometheus, Grafana, or similar.
Understanding of network protocols and services (TCP/IP, HTTP/HTTPS, SNMP, DNS, SSH, syslog, etc.
).
Understanding of log collection, management, and analysis tools like Cribl, Splunk, ELK Stack (Elasticsearch, Logstash, Kibana) or similar.
Basic understanding of scripting languages such as Powershell, Python, Shell, or JavaScript.
Familiarity with operating systems, particularly Linux and Windows.
Knowledge of public cloud service providers like AWS, Azure, or Google Cloud is a plus.
Good problem-solving skills, attention to detail, and ability to work as part of a team.
Excellent written and verbal communication skills.
participate in a weekly on-call rotation (which will include M-F business day ServiceNow queue monitoring & incident remediation and may be required to work outside of regularly scheduled hours).
Qualifications Required Associate's Degree/Technical school or equivalent Preferred Bachelor's Degree 2 years of experience in systems engineering, including the implementation and support of system and infrastructure services Preferred Physical Demands Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 10 lbs Waist to Waist > 5 lbs: Seldom up to 10 lbs Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs Waist to Overhead > 5 lbs: Seldom up to 5 lbs Bilateral Carry > 5 lbs: Seldom up to 10 lbs Unilateral Carry > 5 lbs: Seldom up to 5 lbs Pushing Force > 5 lbs: Seldom up to 20 lbs Pulling Force > 5 lbs: Seldom up to 15 lbs Sitting: Frequently Standing: Occasionally Walking: Occasionally Forward Bend - Standing: Seldom Forward Bend - Sitting: Seldom Trunk Rotation - Standing: Seldom Trunk Rotation - Sitting: Seldom Squat: Seldom Supine Lying: Seldom Stair Climbing: Seldom Crawling / Kneeling: Seldom Driving: Seldom Reach - Above Shoulder: Seldom Reach - at Shoulder or Below: Seldom Handling: Occasionally Forceful Grip > 5 lbs : Seldom Forceful Pinch > 2 lbs: Seldom Finger/Hand Dexterity: Frequently Visual Acuity ¹ [None = No; Seldom = Yes]: Seldom Primary Location SITE - Corewell Health Place Building B - 648 Monroe - Grand Rapids Department Name Enterprise Monitoring Employment Type Full time Shift Day (United States of America) Weekly Scheduled Hours 40 Hours of Work 8:00 a.
m.
to 5:00 p.
m.
Days Worked Monday to Friday Weekend Frequency On-call weekends CURRENT COREWELL HEALTH TEAM MEMBERS – Please apply through Find Jobs from your Workday team member account.
This career site is for Non-Corewell Health team members only.
Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community.
We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category.
We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization.
As a health system, we advocate for equity as we care for our patients, our communities, and each other.
From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do.
We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.
486.
7447.