Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization.
The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off.
The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues.
The employee may participate in emergency situations requiring on-site support.
Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking.
The employee can be based anywhere in the United States (remote/work from home position).
What we offer:
Career Development
Competitive Compensation and Benefits
Pay Transparency
Global Opportunities
Tasks and Qualifications:
This is What you Will Do in This Role:
Assist project and technical engineers in integration of new systems
Assist technical and development personnel in application quality testing
Work on site to install, commission, and test installation of material handling solutions
Provide specified technical support to customers on-site
Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
Review Sales and Estimating Functional Specifications documentation
Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
Participate in an on call rotation during non-business hours
What We Are Looking For:
Bachelor's Degree (Computer Science, Software Engineering, or related field)
At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
Experience with Oracle databases
Experience with MS SQL Database
Experience with Windows operating systems
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