At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation.
We do this for our supply chain customers and U.
S.
military commissaries, retail store guests and, most importantly, our Associates.
In fact, we see a day when each will say, “I can’t live without them.
”
Our SpartanNash family of Associates is 17,500 strong, ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists.
Each of them plays an integral role in SpartanNash’s People First culture, Operational Excellence and Insights that Drive Solutions.
Ready to contribute to the success of our food solutions company? Apply now!
Location: 2181 Wealthy St SE - Grand Rapids, Michigan 49506
Job Description:
Position Summary:
Responsible to lead the day-to-day activities of the front-end operations in a retail store, ensuring the guest assistance, customer service, cashier, and cash office areas are fully staffed, trained and operating to company standards.
Responsible for the financial aspects of the front-end operations of the store.
Here's what you’ll do:
Supervise non-exempt associates, follow policies and procedures.
Solve routine technical and operational problems.
Supervises the daily activities of team members, sets priorities for team to ensure task completion.
Manage the assigned customer service team; provide oversight to ensure customer issues are addressed in a timely manner.
Delegate, monitor and coordinate department functions to meet deadlines required by customers and operations; schedule and organize personnel to accommodate anticipated workflow.
Monitor issues and work with customers to maintain positive customer satisfaction.
Communicate, implement and interpret customer service policies and procedures.
Work with management to create best solutions for customer.
Responsible for department management including staffing, training, performance management and career development of associates, and developing and monitoring department goals.
Develop and monitor department budget as required.
Additional responsibilities may be assigned as needed.
Here’s what you’ll need:
Associate degree (Preferred) in Business Administration or related field or equivalent combination of education and/or experience.
3 years of customer service experience.
One year of supervisory experience.
Excellent verbal and written communication skills.
Strong ability to listen and elicit information effectively.
Excellent organization, motivation, leadership, and interpersonal skills.
Ability to lead, coach, and mentor staff.
Demonstrated knowledge of customer support activities.
Proficient with Microsoft Office Excel, Word, and PowerPoint.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally.
The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently.
While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions.
The noise level in the work environment is usually low to moderate.
Travel requirements vary by assignment.
As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package .
SpartanNash is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success.
We are committed to providing equal employment opportunities to all individuals.
We are not able to sponsor work visas for this position.
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