Dispatcher

The Rapid is looking for a Dispatcher to join our team! Fringe Benefits: Health, dental, and vision benefits after 30 days, vacation at 8 hours per month that accrues monthly, 6 hours of sick time per month that accrues monthly, onsite workout facilities, gym membership reimbursement, life insurance, retirement plan with employer contribution! Position Summary: This is a safety-sensitive position.
The Dispatcher operates communication systems utilizing radio, telephone, and computer equipment to provide assistance to Bus Operators and the public.
Dispatchers coordinate and dispatch all Bus Operator assignments and provide instructions and direction to operators in areas such as customer service, safe driving practices, and schedule maintenance.
Individuals in this position will dispatch personnel and equipment in response to service requests, identify, check, and report operational problems to supervisors, make recommendations and proposes solutions to operational issues and prepares written reports regarding transit operations, safety events, breakdowns, and mechanical defects.
ESSENTIAL FUNCTIONS Perform daily dispatching and related activities; coordinate trip assignments; monitor radio communications; monitor operator adherence for show and reporting times.
Maintain all dispatch records, including daily time records and prepare reports.
Assist in the safety and security of the operations with Federal, State or Local Law enforcement personnel.
Prepare, compile, and submit timely reports on work activities, operations, production, or work-related accidents/incidents.
Must possess a valid Michigan license with less than 4 points.
Points greater than 4 will automatically disqualify the applicant from consideration.
Must possess CDL B, with Air Brake and Passenger endorsement, or is capable of obtaining CDL B with Air Brake and Passenger endorsement.
Basic computer skills including Microsoft office suite.
Ability to learn proprietary software/hardware as necessary.
Ability to perform under stressful conditions and react appropriately.
Manage multiple priorities seamlessly.
Other duties as assigned.
POSITION PROFICIENCIES Accountability - Takes personal responsibility for the quality and timeliness of the work performed.
Achieves results with little oversight.
Communications - Ability to communicate effectively with others both orally and in writing.
Customer Service - Ability to take care of the customers' needs while following company procedures.
Ethics & Integrity - Earns others' trust and respect through consistent honesty and professionalism in all interactions.
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
Management Skills- Ability to organize and direct oneself effectively.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
Reliability - Prompt and dependable.
At work as scheduled.
Plans ahead and communicates scheduling concerns to leadership.
Relationship Building - Ability to effectively build relationships with customers and co-workers.
Responsibility - Ability to be held accountable for the work performed and taking responsibility for your actions.
Teamwork - Promotes cooperation and commitment within a team to achieve goals and deliverables.
Safety - Maintain awareness and concern for on-the-job safety and participate in safety programs as directed/scheduled.
Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous.
Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
EDUCATION AND EXPERIENCE Associate's Degree in business management, or 60 credit hours equivalent; two years full-time or part-time equivalent dispatching public transportation, high volume service call center, or related field experience will be considered in lieu of education.
REASONABLE ACCOMMODATIONS STATEMENT To perform this job, successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Position requires extended periods of walking or standing and must be able to lift up to 50 pounds.
May also include frequent bending, stooping, squatting, pushing and pulling.
Employee is required to perform job duties in accordance with existing health and safety procedures and policies.
Required to sit for extended periods.
Use of hands and arms is necessary to reach or use various tools or objects.
Specific vision abilities required by this job include close vision and ability to adjust focus.
THE RAPID IS AN EEO EMPLOYER - MINORITIES, VETERANS, AND WOMEN ARE ENCOURAGED TO APPLY.