Executive Assistant - Customer Service

Executive Assistant - Customer Service Duties: -Responsible for 5-Star Customer Service.
-Administrative functions using business automation platforms (CRM, estimating system) phone answering responsibilities.
- Provide exceptional communication to clients via phone, email and in person interactions.
- Assist clients with inquiries, product information in a professional and timely manner.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain client records and update information as needed.
- Collaborate with other departments to resolve customer issues and ensure customer satisfaction.
- Provide product recommendations and assist with upselling opportunities.
Requirements: - Experience in a Business to Business customer service role.
- Excellent communication skills, both verbal and written - Strong problem-solving abilities and attention to detail - Proficient in Microsoft Office Suite (Word, Excel, Outlook) - Familiarity with file management systems.
- Ability to multitask and prioritize tasks effectively - Strong organizational skills and ability to work in a fast-paced environment - Knowledge of office procedures and basic office management tasks - Data entry skills with a high level of accuracy - Ability to maintain confidentiality and handle sensitive information appropriately If you are passionate about providing exceptional customer service and have the skills required for this role, we would love to hear from you.
Join our team as a Customer Service Representative and be part of a dynamic company that values its employees.
Please note that only qualified candidates will be contacted for an interview.
Job Type: Full-time Pay: $17.
00 - $18.
00 per hour Expected hours: 40 per week Benefits: * 401(k) matching * Flexible spending account * Health savings account * Life insurance Schedule: * 8 hour shift Ability to commute/relocate: * Grand Rapids, MI 49548: Reliably commute or planning to relocate before starting work (Required) Experience: * Microsoft Excel: 3 years (Preferred) Work Location: In person