Commercial insurance agency is seeking a part-time customer service representative to join our team.
*Location:* HYBRID 2 days per week work at home and 2 days in Office *- *Grand Rapids, MI, with Fridays off.
This position is an ideal opportunity to develop a long-term stable career in insurance.
Looking for candidates who are eager to learn, gain experience and grow their insurance knowledge.
*Weekly Work Schedule:* 8a-5p or 9a-6p Monday - Thursday.
*Preferred Qualifications:*
* Positive and enthusiastic.
* Well organized, reliable, and punctual.
* Excellent verbal and written communicator.
* Organized.
* Attention to detail skills.
* Excellent customer service skills.
* Quick and eager learner at college-level.
* Experience with Microsoft Programs, MS Word, MS Excel, MS Teams, MS PowerPoint
* Must be comfortable answering the phone, sending emails, and handing customer service requests daily.
* Must have at least one year of office experience.
*Daily Tasks Include:*
* Insurance certificates.
* Manipulating data in Excel, Word, PowerPoint.
* Printing and preparing proposals.
* Answering and routing client phone calls.
* Researching client concerns and solving problems.
* Quote insurance policies with online raters.
* Data entry/transfer.
* Customer claim and billing assistance.
* Maintaining appropriate service timelines on open activities.
* Processing and sending mail.
* Logging information.
* Assisting account manager needs.
* Assist on various projects.
*To be considered for this position, please submit your resume and complete the Indeed assessments.
*
Job Types: Full-time, Part-time
Pay: $18.
00 - $26.
00 per hour
Expected hours: 25 – 35 per week
Benefits:
* Flexible schedule
* Paid time off
Work setting:
* Hybrid work
* Office
Application Question(s):
* Are you within driving distance of 30 minutes from Grand Rapids?
* Please describe your experience within the insurance industry?
Education:
* Associate (Required)
Experience:
* Customer Service: 1 year (Required)
* Insurance: 1 year (Required)
Work Location: Hybrid remote in Grand Rapids, MI 49546
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