*Our next new hire class starts Monday, January 29, 2024*
*Who We Are*
LMCU celebrates and empowers employees to grow and learn as we all work together toward bringing the best service and financial products to our members.
*About this Opportunity*
LMCU is currently looking for Call Center Specialists to join our team.
You’ll be supported by our Call Center Managers, Team Leaders and Trainers to use your skills to assist members and potential members with their telephone requests.
This is an exciting opportunity to positively impact our members and be a part of an organization with an unmatched culture.
*What You’ll Do*
* Assist members and potential members with their telephone requests.
* Answer questions about products and services and resolves problems.
* Respond and send emails to members.
* Direct members to appropriate resources.
* Assure that appropriate records are maintained.
* Utilize computer systems and core banking software to effectively maintains member account information.
* Make connections and build meaningful relationships with members.
* Identify opportunities for products and services to help meet financial needs.
*Your New Environment*
Our Call Center is the best of both worlds, fun and functional.
Our Specialists have their own space and have the option to sit or stand throughout the day.
We empower Specialists to be in charge of their development with monthly employee led coaching.
We love to recognize hard work, success, and growth with employee of the week, employee of the month, and fun Fridays.
A paid 4 to 6 week training is provided upon hire to ensure that all Specialists are equipped with the knowledge and tools needed to meet their full potential.
*You’ll Like This Position If You Are…*
Someone who has passion for customer service, problem solving, and being able to take ownership of solutions.
Our Call Center Specialists are able to make a positive impact on our members, processing their transactions from start to finish and ensuring the safe and sound fulfillment of their financial needs.
*What We Value*
We’re proud of our past, thrilled with our present, and couldn’t be more excited about our future.
Lake Michigan Credit Union has become the largest financial institution headquartered in West Michigan! We aren’t better because we’re big.
We’re big because we’re better.
As a credit union, LMCU is a nonprofit institution, owned by its members.
We have no corporate stockholders.
We are accountable directly to our members, and they directly share in our success – benefitting by lower and fewer fees, better savings and checking interest rates, lower cost mortgages and a host of other advantages that simply don’t exist at traditional banks.
It’s about always doing what’s best and right for our members.
It guides everything we do.
From friendly, knowledgeable tellers who greet you by name, to offering stellar value at every turn, LMCU works for its members.
We are proud to be a catalyst for growth in Florida and Michigan, offering a comprehensive suite of financial products and services, as well as the very latest in online and mobile banking technologies.
Job Type: Full-time
Pay: From $16.
00 per hour
Expected hours: 38 per week
Benefits:
* 401(k) 3% Match
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible schedule
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Paid training
* Parental leave
* Referral program
* Retirement plan
* Tuition reimbursement
* Vision insurance
* Volunteer time off
* Wellness program
Schedule:
* 8 hour shift
Supplemental pay types:
* Bonus opportunities
Experience:
* Call center: 1 year (Preferred)
* Customer service: 1 year (Required)
Work Location: In person
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