Transportation Dispatcher

We are an equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Summary Responsible for managing the daily operations of the dedicated service business and ensuring that legendary customer service is provided to our dedicated group of customers.
Essential Duties & Responsibilities Operations: \* Coordinate driver utilization to ensure that all required services are provided.
This may include recruiting drivers, juggling schedules, and renting drivers.
\* Manage all equipment to ensure daily power and trailer needs are met.
\* Communicate with customers to coordinate logistics services as needed.
\* Perform on-call duties for customers.
\* Communicate with drivers.
\* Develop and implement delivery and pickup routes.
\* Perform ride a longs with drivers to include security checks, safe driving, productivity, and customer satisfaction.
\* Monitor and manage Tele Nav tracking systems and Yard View.
\* Assign and assist in obtaining backhauls.
\* Ensure drivers have necessary licenses/endorsements/Fed Med card, etc.
\* Audit driver logs for accuracy and available hours.
\* Assist drivers when breakdowns occur.
\* Collect and maintain transportation reports.
\* Coordinate with safety department on all accidents and injuries.
\* Prepare and audit driver payroll.
\* Manage driver safety program.
Equipment Management: \* Schedule all equipment for preventative maintenance.
Ensure equipment meets (DOT) federal and state requirements.
\* Manage mileage and repair data to ensure efficient maintenance and repairs.
This should be done under the supervision of the Safety and Maintenance Manager.
\* Communicate with Operations Managers/ Facility Managers as to abuses of the equipment.
\* Manage daily breakdowns and repairs as necessary to ensure quality service is still provided to the customer.
\* Ensure all damage is reported in a timely manner while properly utilizing proper accident reports.
All employees have a responsibility to report food safety problems to personnel with authority to initiate action.
Perform other duties as assigned by management.
Supervisor Responsibilities Directly supervise 10-15 drivers Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions.
* Strives to continuously build knowledge and skills; Shares expertise with others.
* Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
* Listens to others without interrupting.
Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives.
* Inspires respect and trust.
* Develops workable implementation plans; Communicates changes effectively.
* Sets expectations and monitors delegated activities; Provides recognition for results.
* Solicits and applies customer feedback (internal and external); Improves processes, products and services.
* Demonstrates accuracy and thoroughness.
* Promotes a harassment-free environment.
Treats people with respect; Keeps commitments; Works with integrity and ethically; Upholds organizational values.
* Follows policies and procedures; Completes administrative tasks correctly and on time; and respects diversity.
* Exhibits sound and accurate judgment; Supports and explains reasoning for decision; Includes appropriate people in decision-making process; Make timely decisions.
* Demonstrates persistence and overcomes obstacles.
* Prioritizes and plans work activities; Organizes or schedules other people and their tasks; Develops realistic action plans.
* Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position.
* Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
* Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions.
* Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
* Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meeting and appointments on time.
* Responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan.
* Volunteers readily; Seeks increased responsibilities; Asks for and offers help when needed.
* Meets challenges with resourcefulness; Generates suggestions for improving work; Presents ideas and information in a manner that gets others' attention.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience Bachelor's degree (B.
A.
) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear.
The employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl.
The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Work Environment The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly exposed to outside weather conditions.
The employee is frequently exposed to moving mechanical parts.
The noise level in the work in environment is usually moderate.
Job Type: Full-time Pay: $50,000.
00 - $60,000.
00 per year Benefits: * 401(k) * 401(k) matching * Dental insurance * Health insurance * Life insurance * Paid time off * Referral program * Vision insurance Schedule: * Monday to Friday Experience: * Dispatching: 2 years (Preferred) * Customer Service: 1 year (Preferred) Work Location: In person