At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world.
We're a team that dares to look at the world's challenges and see impactful possibilities.
We believe in a better future when we uplift others and enable our people to thrive at work and at home.
We boldly go.
This position supports all aftermarket and unit orders by efficiently and effectively entering, acknowledging, tracking, and expediting orders.
Build solid relationships with dealers by resolving product order problems and answering questions in a timely manner for our dealers and our customers.
Process order releases, export shipment documentation, release credits, and act as primary point of contact for telematics activations/set-ups.
Interact with Materials, Traffic, and Treasury as applicable to support dealer and customer needs.
Position Responsibilities:
Primary focus is to monitor international account orders and to process order entry and acknowledgements within 24 hours of receipt.
Secondary function is to learn products and to assist with all OE, regardless of product line.
Respond promptly and courteously to telephone inquiries and answer basic questions regarding pricing, customer setups, and delivery questions.
Coordinate with logistics team for export and import needs.
Communicate frequently with customers, dealers, and field reps on a broad array of contractual issues and questions.
Follow up promptly and courteously, driving problem resolution.
Refer unresolvable issues to team leader.
Build long-term relationships with key customers, dealers, and field personnel.
Act as a motivated self-starter.
Must be able to see areas where assistance is needed and be willing to support customer/dealer needs.
Respond to daily tasks within a 24-hour window (i.
e.
, credits, extended warranty orders, release orders, invoice).
Participate in presentations, meetings, in-house/off-site visits with customers, vendors, and intercompany personnel, including production of same.
Continuously improve process & systems knowledge and customer service skills.
Position requires LEAN knowledge and ability to track data and utilize it for process improvement.
Other duties may be assigned.
Key Competencies and Success Factors:
Product knowledge and understanding.
Basic knowledge of order entry process.
Ability to rely on experience and judgment to plan and accomplish goals.
Broad working knowledge and experience with ISO procedures.
Must possess a strong customer service orientation and must provide dedicated support of internal and external customer requirements.
Must be a strong written and verbal communicator who is able to communicate to various audiences effectively.
Must be team oriented with the ability to work cohesively with others.
Must be able to work well with customers.
Ability to work well in multiple functional areas required.
Must be detail oriented, self motivated, and able to work with minimal supervision.
Must be able to work in a fast-paced, multitasking environment.
We offer competitive compensation and comprehensive benefits and programs.
We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
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