Client Services Representative

JOB Applicants who are selected to move forward will receive an email with instructions regarding the next steps in our employment process.
Please monitor the email address you included on your employment application for further instructions (including junk/spam folders)* Remote flexibility options possible after 6 months of employment.
The Kent County Friend of the Court serves the Court and families of Kent County through fulfillment of our statutory duties to ensure children are supported both financially and emotionally.
We enforce child support, custody and parenting time, monitor accounts and prepare recommendations for the Court regarding custody, parenting time and child support.
We are seeking a qualified individual to join our team.
You will work in a high-volume call center, answering client questions as a first point of contact while minimizing client call wait times.
You will also provide information face to face and via email correspondence.
You will navigate a number of databases and computer systems to answer questions and will develop a comprehensive knowledge of FOC policies and procedures and case processing requirements.
You will also perform other duties as assigned.
We are looking for someone who can communicate clearly and concisely, providing excellent customer service to a diverse clientele.
This is a challenging position which requires the ability to respond appropriately to frustrated and emotional clients while maintaining professionalism and to explain complicated systems, calculations and processes while answering a high volume of client calls.
Positions will work a schedule of Monday-Friday 8:00am-4:30pm.
SUPPLEMENTAL INFORMATION *Notices will come via email so please be sure to monitor the email address indicated on your application* Kent County takes pride in living our values to foster a true sense of belonging among all of our staff.
Please take a moment to review our Core Values.
https://accesskent.
com/Departments/HumanResources/pdfs/KC-Core-Values.
pdf Don't take our word for it that Kent County is a great place to work and thrive.
Watch this video on why our staff have made us their employer of choice.