*Job Duties:*
* Maintains an inventory of reservations and room assignments.
* Possesses a working knowledge of the reservations department.
Takes same day reservations and future reservations when necessary.
Knows cancellation procedures.
* Knows room locations, types of rooms available, and room rates.
* Registers arriving guests and assigns rooms.
* Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
* Coordinates guest room maintenance work with the engineering and maintenance division.
* Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
* Knows daily activities and meetings taking place in the hotel.
* Reports any unusual occurrences or requests to the manager or assistant manager.
* Manages and resolves all guest complaints in a professional and courteous manner.
* Processes guest check-outs and handles monetary transactions.
* Maintains customers’ privacy.
* Maintains a high level of professional appearance and demeanor.
* Performs other duties as assigned.
*Qualifications:*
* High school diploma or equivalent.
* Previous hotel-related experience preferred.
* Ability to communicate with public, hotel staff, and management in a professional manner.
* Knowledge of surrounding areas and local events.
* Ability to understand and adhere to proper credit, check cashing, and cash handling policies and procedures.
Able to properly secure guest information.
* Ability to learn safety, emergency, and accident prevention policies and procedures.
* Skilled in the use of front office equipment.
* Knowledge of proper telephone etiquette.
* Ability to work a flexible schedule, including weekends and holidays.
Job Types: Full-time, Part-time
Pay: From $14.
00 per hour
Benefits:
* Dental insurance
* Employee discount
* Flexible schedule
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Evening shift
* Holidays
* Night shift
* Overnight shift
* Weekends as needed
Work setting:
* In-person
Experience:
* Hotel experience: 1 year (Preferred)
Work Location: In person
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