Guest Experience Coordinator

Why Urban You? Employee Benefits Include: Monthly Complimentary Service: Rejuvenate and relax with a monthly complimentary service from Urban You, such as facials, lashes, and more.
Substantial Discounts: Enjoy substantial discounts of up to 75% on various services, from wellness treatments to beauty services, allowing you to enhance your routine and self-care affordably.
Retail Product Discounts: Access significant discounts on premium retail products, making it easier to maintain your daily routine with top-quality items.
Regular Professional Development: We nurture your talents and growth through opportunities for professional development, helping you reach your career goals.
\ Complimentary Services: Beyond monthly perks, we also offer complimentary services regularly to ensure you always feel pampered.
Extended Benefits for Loved Ones: Share the love with your friends and family during promotional periods, allowing them to benefit from exclusive discounts on our services.
Join Urban You today to experience these top benefits and perks firsthand.
We believe in nurturing your talents and well-being, making Urban You not just a job but a fulfilling career where you're a valued member of our Urban You family.
About Urban You As a pioneer in the beauty and wellness industry, Urban You was the first in West Michigan to offer the latest trends in cosmetology, medical aesthetics, cosmetic injections, non-invasive body sculpting and wellness treatments, all under one roof.
In under three years, Urban You has grown exponentially, and the future is bright! The company vision is to cultivate a space and community where guests and employees feel curious, confident, carefree, and connected to the ever-evolving beauty industry.
Every guest is attended to before, during and after their experience in the modern and welcoming space.
The company mantra is Trends live here, you belong here.
The team of experienced providers and staff are experts in their areas, and are well-versed in the newest cosmetic and aesthetic technologies.
company values: Growth Mindset: Continuously Advancing People-Centered Experience Urban You: Hungry, Humble, and Hustle Guest Experience Coordinator Job Type: Part time Location: Grand Rapids, Northville Goals Ensure that all prospective and current guests of Urban You receive exemplary customer service and feel cared for, understood, and known personally by the professional staff at Urban You.
Guest Experience Coordinators respond to requests from guests and encourage our services in order to promote guest retention.
Other qualifications include: Maintaining a consistently pleasant and professional personality Working well under pressure and the ability to multitask Sales or customer service experience preferred but not required Customer service oriented and able to communicate effectively with guests, management, and front desk staff Efficient with communication The Ability to work flexible days and hours, including weekends job responsibilities The Guest Experience Coordinator's role is to implement processes and systems so that every guest has an optimal experience at Urban You.
Working with the lead Guest Experience Coordinator and other staff, they will achieve this through the following responsibilities: Answering inbound calls, scheduling appointments, and responding to guest questions Greet and warmly welcome our guests Provide excellent customer service Promote and represent Urban You in a professional and enthusiastic manner Create an excellent experience for all guests through a friendly and helpful attitude Generate new clientele through promoting marketing Help maintain professionalism and cleanliness of the Medical spa Variety of clerical tasks Educated on marketing materials, memberships, and packages Work weekends, Pop-up events, and promotion events as needed